FAQs

What services do you offer?

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We offer a range of solutions designed to meet your needs—whether you're just getting started or scaling something bigger. Everything is tailored to help you move forward with clarity and confidence.

What type of imprinting is done at Fundy?

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Embroidery ( includes Laser Appliqué ), Screen Printing, Direct to Garment (DTG), Direct to Film, Digital Banners

What type of Products can I order to be custom imprinted?

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We offer a vast array of items including, t-shirts, hoodies, polos, caps, athletic uniforms, bags, jackets, sweaters, workwear, promotional products, Nova Scotia Tartan products, Banners

Is there a minimum order quantity ?

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No minimums

Yes ( on some processes )

a) Screen Burning: burning your images onto screens

b) Press Set-up: Physically placing and aligning those screens in a Printing Press. Both of these steps are relatively time consuming.

c) Embroidery Tape charges

d) Art time charges may apply ( based on quality of art provided and length of time to create )

Are there setup fees?

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How long will my order take?

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Typical production times are 2 weeks after art approval ( based on product availability )

For Screen Printing:

Yes, you can absolutely mix garment sizes (e.g., S-3XL) and colors (e.g., black, white, and red shirts) in a single order, provided the design, print size, and ink colors remain the same across all garments. This is a common practice that allows you to take advantage of bulk pricing, as the setup costs are for the design, not the garment color or size.

  • Same Design & Ink: The artwork, ink colors, and print size/location must remain consistent for the entire, combined order.

  • Ink Changes: While you can print on different garment colors (e.g., black and white shirts), the ink color must remain the same. If you need, for example, a white logo on black shirts and a black logo on white shirts, this is often treated as a variation and a fee will apply.

  • Garment Type Mixing: You can often mix different styles of apparel, such as printing the same design on t-shirts, hoodies, and long sleeves in one order. (print space must be the same)

For DTG / DTF

Mixing garment sizes and colors for DTG and DTF printing is fully supported, there is an additional fee charged if a variation to the design color is required to make the work on certain colours. ( E.g., white logo on black shirts and a black logo on white shirts )

Can I mix garment sizes and colors in one order?

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Whats the largest size you can print?

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Do you offer rush orders?

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What file formats do you accept for my Art?

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Why cant a low-resolution image from the web be printed clearly on my shirt?

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Will I see a mock-up before printing?

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What is the best printing method?

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How long will the print last?

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Can I supply my own garments?

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What happens if there is a mistake on my order?

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SCREEN PRINT: 14W X 17H / For an oversize fee max is 15w x 18h

DIRECT TO FILM: 12 X 10 / For an oversize fee max is 14w x 18h

DTG: 12w X 15h

We can provide a rush service for an extra charge.

We prefer vector-based files (.ai, .eps, .svg) for the best results in all printing.

We can use a high-resolution .png or .jpg files for digital printing ( Direct to Garment, Direct to Film & Digital ) but the resolution should be 300 DPI for the best results.

Lower resolution images (72 dpi) that are often used on websites will become blurry because there are not enough pixels to render the image clearly at the larger imprint size.

We require high-resolution images ( typically 300 DPI at actual printing size ) to create imprinting that is high quality.

How do I place an Order?

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Navigate to the contact us page to view our sales representatives in your area Email us your inquiry by filling out the form on the bottom of the Contact Us page.

Call our toll free number 1-800-790-7900

A mockup will be emailed to you prior to production for your approval. You can confirm placement and design accuracy before our production begins.

There are many factors that can influence the choice. As a general rule we recommend the following:

Screen Printing - better for lower color designs / high quantities / non-photo designs

Direct-to-Garment (DTG) - better for high-color photographic art / lower quantities / good for photos / good for high cotton content fabrics

Direct-to-Film (DTE) - better for high-color / lower quantities / good for photos / good for most fabrics

We guarantee our imprints will last several years under normal conditions.

Yes, but we will need to make sure the fabric is compatible with our printing methods before we accept the garments.

One garment sample is to be provided for testing.

There is also a surcharge for supplied garments. These garments cannot be used garments.

We can Reprint or Refund any order if a mistake has been made by us . All claims, shortages and returns need to be made within 10 days after receipt of the order. Please contact your Sales Rep right away if there are any issues with your order.